I am working with a data science and technology company who are making a difference with environmental sustainability
They are looking for an experienced Head of Customer Delivery to lead the strategic execution of data-driven products in an innovative and collaborative environment. In this fully remote role, you will ensure the successful delivery of both legacy and next-generation SaaS products, while aligning with customer needs and company goals.
Key Responsibilities:
- Lead the delivery of software products, contributing technical expertise and hands-on leadership across a diverse tech stack, including C#, .NET, Python, TypeScript, and Azure DevOps.
- Set up and optimize Azure DevOps tools to improve team visibility, productivity, and Agile workflows. Create dashboards, sprint reports, and metrics to support data-driven decision-making.
- Maximize team velocity by identifying and removing blockers, refining processes, and facilitating high-performing teams.
- Coordinate across three scrum teams, aligning their efforts with business priorities, deadlines, and strategic objectives.
- Act as a liaison between delivery teams and senior stakeholders, providing regular updates and managing relationships with external customers.
- You have a strong background in software development (especially C# and .NET), and you are comfortable engaging in technical discussions to enhance delivery.
- You have proven experience with Azure DevOps, optimizing tools and metrics to support Agile practices.
- You thrive in a cross-functional leadership role, guiding multiple teams to achieve common goals while balancing day-to-day needs with long-term vision.
- You have excellent communication skills, able to present technical information clearly to executives and customers.
- Hands-on experience in software development with C#, .NET, and SQL Server.
- Expertise in Azure DevOps, including setting up dashboards, sprint reports, and optimizing Agile workflows.
- Solid understanding of Agile methodologies and experience improving team velocity.
- Proven ability to lead teams, manage stakeholders, and ensure successful project delivery.
- Work with a dynamic, collaborative team that is passionate about solving real-world challenges through data.
- Contribute to innovative projects that have a positive societal impact, such as delivering critical environmental information to the public.
- Enjoy flexible remote work with occasional face-to-face team meetings.
Head of Customer Delivery - Fully Remote - up to £85,000
Austin Fraser is committed to being an equal opportunities employer, and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status.
Due to the volume of applications received, we are unable to provide individual feedback to unsuccessful applicants.
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